The SPA on King Protocol & Policies
Committment to Best Sanitization Practice: At The SPA on King all implements utilized in nail treatments undergo hospital grade sterilization for your safety to ensure the highest standards of hygiene. What cannot be sterilized is disposed of post-treatment.
Appointments are necessary, the spa is unable to accomodate walk-in traffic.
Please disclose any allergies to our therapists for your health and safety. Note: our RMT’s and Esthetician’s use BioTone Massage Therapy Gel for the massage, and it contains grape-seed, apricot and sesame oils. Our facial treatments use products that contain NUT OILS, avocado, aloe vera and more. Please tell your therapist if you suspect you have an allergy of any kind.
Registered Massage Therapy: To be eligible for a signed insurance statement from one of our RMT’s, you will need to pay for your appointment at the time it is administered using a valid credit or debit card, or cash. Insurance statements can not be issued to a client using a Gift Certificate for their appointment payment option. This is in abidance with the College of Massage Therapists of Ontario Standards and Regulations.
Speak & walk softly: Our beautiful old building is part of our ambiance, however due to the 1923 construction, sound often carries easily over the original hardwood floors. Please speak & walk softly; if discussing your treatments with your therapist she will likely close the door to respect your privacy and to protect other guests from being interrupted by loud discussions. Upon entering our building we’ll ask for quiet, it also deeply adds to your relaxation.
Mobile Phones: We ask you to kindly disconnect while you are in our care. It is disruptive to both you and our other guests if your text/call ring goes off while treatments are occurring.
Cancellation Policy: 24 hours notice is required to cancel an appointment.
A valid Visa, Mastercard or AmEx is required when booking multiple treatments or packages.
50% of the value of the booked treatments will be charged to your credit card or deducted from your gift certificate if you are unable to meet the conditions of our cancellation policy.
Groupon and Living Social Clients: The Groupon and Living Social online coupons are subject to forfeit if there is not sufficient 24 hour notice given to reschedule or if the appointment isn’t started at the scheduled time. Groupon coupons and Living Social coupons will not be honoured past their expiration dates, as they are marketing initiatives and not traditional certificates.
Ensuring a Wonderful Spa Experience: Please arrive ahead of time by at least 15 minutes to fill out the necessary client consultation sheets. This ensures we are up to date on your health, allergies, treatment preferences and we will be able to totally customize your experience. YOUR treatment will be one-of-a-kind, every time you visit us!
Late Arrival Policy: Out of consideration and courtesy for all of our clients, we reserve the right to reduce or reschedule services for clients who are 15 minutes late. This ensures that those with appointments throughout the day are not inconvenienced, allowing us to provide the best and timely treatments.
What to Wear: Please wear comfortable, non-restrictive clothing to your appointment with us.
For You: After your treatment, take home your customized Face Mapping™ prescription sheet, to assist you with your at-home regimen. Ask your therapist for free Dermalogica samples to try based on your Face Mapping™ prescription.
For your convenience, we accept Visa, MasterCard, American Express, Debit, and Cash.
A note about children in the spa: Children under 16 years of age are not permitted in the Spa unless accompanied by an adult. Sorry, but we do not provide services for children under 16. This is for their safety and to ensure the peace and quiet our guests are seeking.
