The SPA on King Protocol & Policies
Commitment to Best Sanitization Practice: At The SPA on King all implements utilized in nail treatments undergo hospital grade sterilization for your safety to ensure the highest standards of hygiene. What cannot be sterilized is safely disposed of post-treatment.
A note about pedicures: we cannot and will not work on fungal toenails, feet with warts or any other viral or fungal infections of the feet. Please disclose any foot issues prior to your treatment, we can refuse treatment if you have a contagious foot condition. See your physician and when it is all clear, please come back for a pedicure knowing your feet are safe with us. We offer diabetic foot care for those prone to infection.
Appointments are necessary, the spa is unable to accomodate walk-in traffic.
Please disclose any allergies to our therapists for your health and safety. Note: our RMT’s and Esthetician’s use BioTone Massage Therapy Gel for the massage, and it contains grape-seed, apricot and sesame oils. Our facial treatments use products that contain NUT OILS, avocado, aloe vera and more. Please tell your therapist if you suspect you have an allergy of any kind.
Registered Massage Therapy: To be eligible for a signed insurance statement from one of our RMT’s, you will need to pay for your appointment at the time it is administered using a valid credit or debit card, or cash. Insurance statements can not be issued to a client using a Gift Certificate for their appointment payment option. This is in abidance with the College of Massage Therapists of Ontario Standards and Regulations.
The SPA on King, WaySpa and Spafinder, and Sambadays Gift Certificates: Please note that these cards are to be used for services only. We cannot redeem them for product or gratuities. For your convenience we can offer you a debit option for gratuities, but gift certificates and credit cards are not accepted for gratuities. Thank you!
To confirm appointments booked with these cards, the number on the certificate must be provided to us 48 hours in advance to hold your space. No exceptions, thank you!
Speak & walk softly: Our beautiful old building is part of our ambiance, however due to the 1923 construction, sound often carries easily over the original hardwood floors. Please speak & walk softly; if discussing your treatments with your therapist she will likely close the door to respect your privacy and to protect other guests from being interrupted by loud discussions. Upon entering our building we’ll ask for quiet, it also deeply adds to your relaxation.
Mobile Phones: We ask you to kindly disconnect while you are in our care. It is disruptive to both you and our other guests if your text/call ring goes off while treatments are occurring.
Late Arrivals & Our Cancellation Policy: We take our business very seriously. Each appointment time is respectfully scheduled to ensure that our therapists have adequate set up and clean up time, and also ensures that YOU, our client, receive your treatment on time and that you are able to relax and enjoy your time with us without being rushed. Late arrivals will mean your treatment time will be reduced to ensure that the booked rooms are available for each client according to their correct booking time.
24 hours notice is required to cancel an appointment.
A valid Visa, Mastercard or AmEx is required when booking multiple treatments or packages.
100% of the value of the booked treatments will be charged to your credit card or deducted from your gift certificate if you are unable to meet the conditions of our cancellation policy. We cannot make exceptions to this as our business is entirely built around booking time for service. Thank you for your understanding.
Ensuring a Wonderful Spa Experience: Please arrive ahead of time by at least 15 minutes to fill out the necessary client consultation sheets. This ensures we are up to date on your health, allergies, treatment preferences and we will be able to totally customize your experience. YOUR treatment will be one-of-a-kind, every time you visit us!
What to Wear: Please wear comfortable, non-restrictive clothing to your appointment with us.
For You: After your treatment, take home your customized skin analysis prescription sheet, to assist you with your at-home regimen. Ask your therapist for free samples to try based on your skin analysis prescription.
For your convenience, we accept Visa, MasterCard, American Express, Debit, and Cash.
A note about children in the spa: Children under 16 years of age are not permitted in the Spa unless accompanied by an adult. Sorry, but we do not provide services for children under 16. This is for their safety and to ensure the peace and quiet our guests are seeking.